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GENERAL PRIVACY POLICY


Our privacy policy is designed to inform you regarding the collection, use and disclosure of personal data that can provide in this website. Please pay attention and read to the end our Privacy Policy before using and enter any personal data on this website.

Your Consent

By using this website, you agree to the terms of our Privacy Policy. Whenever submitting your data through this website, you are authorizing the collection, use and disclosure of this information in accordance with our Privacy Policy.

Your data

Some forms on this website may request that you submit personal information data so that you can make certain requests, such as making reservations, submitting a contact form or even subscribing to our newsletter.

Collection of Personal Data

By browsing this website, certain information may be collected anonymously, that is without having introduced or submitted this data, through technology such as cookies, beacons and files that record the sequence of how you navigate on this website. Your internet browser transmits this data automatically to this website, some of this information is URL that originated from your visit to this website, IP (Internet Protocol Address), the version of your browser, the device used (PC , Tablet or Smartphone), you can set your browser to refuse cookies or beacons, but certain features may not work with cookies disabled. When browsing our website you consent to the collection of this data, if you do not agree with collection of this information should leave our website or read our Cookie Policy to learn how to disable the collection of anonymous information.

Use and Disclosure of Personal Data

Except as expressly stated otherwise, we may use the data submitted on this website to improve your browsing experience, to inform of our best offers and new services (if you subscribe to our newsletter), for advertising and informative purposes and for any other specified purpose. Some of your personal data collected on this website may be stored and aggregated by alphabetically order in a secure server and with limited access. We may make full use of the information collected by us through this website. We may also share the data collected through this website with third parties, such as reservation system, vendors, customer service and technical support. By giving information to third parties they are required by law to protect and inform you of the collection and use of the data and for what purpose, such as responding to law enforcement requests or, where necessary, by applicable laws.

Access, Correction and Deletion of Personal Data

To request access, correction or deletion of your personal data collected by this website you must contact us by email to: reservations@hoteldouroinn.com, and request us to update, correct or even delete this data.

Security

This website uses a SSL digital certificate in order to protect the data collected, it is also designed on the latest technologies in order to protect the loss, misuse, alteration, disclosure, destruction or unauthorized access by third parties. You should be aware that no internet interaction is completely safe or error-free.

Links to other websites

This website contains links and / or references to other websites of our hotel group, using its own Privacy Policy. Links to third party website, this Privacy Policy is not applicable and you should consult the Privacy Policy of those same websites.

Our Contacts:

Whenever you have questions or wish to comment on this Privacy Policy or use this website, you may contact us at the following address:

Hotel Douroinn
Avenida Marechal Carmona, S/N
5120-372 Tabuaço
Portugal

Telephone:(+351) 254 782 392 / Email: reservations@hoteldouroinn.com

Changes to the Privacy Policy

Whenever changes are made to this Privacy Policy, they will be updated on this website without any notice or indication, so it is advisable that whenever you use this website, consult our Privacy Policy in order to have full knowledge of it.


DATA PROTECTION POLICY (RGPD)


For us the privacy of your personal data is very important, so we respect the General Regulation of Data Protection that came into force in Portugal on May 25, 2018.

To do this we will describe the points mentioned below, how we treat your personal data:

a) Purpose of the processing of your personal data:

Maintain a contractual relationship and provision of services provided by Hotel Douroinn or third parties to our clients;

For contact with our customers through channels like telephone, email or postal address;

For Marketing campaigns, Promotions, New Services, among others that we consider to be of interest to our clients;

For conducting quality surveys of services provided by Hotel Douroinn.

b) Legitimate Data Processing Basis:

The legitimate treatment of Personal Data is established by a contractual or pre-contractual relationship established with our clients, as well as the consent granted and, in their absence, the legitimate interest by sending information that we consider to be of their total interest.

c) Third Party Communication and Confidentiality:

Please be advised that the Hotel Douroinn only communicate personal data to third parties whenever they are required to provide services, such as online booking system, otherwise we do not communicate your data to third parties and they will be kept and treated with absolute confidentiality.

d) Personal Data Retention:

Hotel Douroinn will retain the data provided on this website as long as it maintains a contractual or pre-contractual relationship that motivated the collection and processing of such data, for the time necessary to comply with legal obligations to which it is subject by law, and as long as the right of withdrawal or opposition to the treatment thereof.

e) Rights of Data Holders:

The holders of Personal Data, have the right to access, rectification, exclusion, opposition, limitation to treatment, portability and registering complaints, according to their rights, they should be addressed directly to the entity that controls the data, to to exercise their rights, you may send an email to: reservations@hoteldouroinn.com

If you do not wish to receive commercial information from Hotel Douroinn, you can send an email to: reservations@hoteldouroinn.com where you should mention "Remove From Newsletter".

For any additional clarification related to our data processing, contact us by the following email: reservations@hoteldouroinn.com.


COOKIES POLICY

Hotel Douroinn uses in this website cookies that improve the performance and user experience as described below.

WHAT COOKIES ARE?


Cookies are files created by websites you've visited. Cookies store browsing information, like your site preferences or profile information. There are two types of cookies:

- First-party cookies are set by the site shown in the address bar.
- Third-party cookies come from other sites that have things like ads or images embedded on the page you're visiting.

Not all cookies are bad. For example, cookies help the website remember your preferred settings so it can reload them when you revisit the site next week. Cookies can also help a website remember your location, so it can provide you with locally relevant content, like weather.


Below are some links where you can view and manage your privacy settings:

Chrome: http://support.google.com/chrome/bin/answer.py?hl=pt&answer=95647
Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Safari: https://support.apple.com/kb/PH21411?viewlocale=en_US&locale=en_US


ALTERNATIVE DISPUTE RESOLUTION

In case of dispute consumption, the consumer may resort to an Entity Consumer Dispute Resolution:


CNIACC – CENTRO NACIONAL DE INFORMAÇÃO E ARBITRAGEM DE CONFLITOS DE CONSUMO

Rua D. Afonso Henriques, 1

4700-030 Braga

www.cniacc.pt


ONLINE DISPUTE RESOLUTION:

In case of consumer dispute in online, the consumer may resort to a dispute settlement system "online" (RLL), the ODR platform ("online dispute resolution"), responsible for resolving disputes relating to contractual obligations sales contracts or services online.

Accessing the Electronic Platform of Alternative Dispute Resolution in sales contracts or services online:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

For Suggestions and / or Complaints – reservations@hoteldouroinn.com

For more information see the Consumer Portal - www.consumidor.pt